Net Promoter Score®
Net Promoter Score is management tool used to gauge the customer's overall satisfaction during their purchase online. Don’t just run a business or sell products. Aim to create an experience your customers will never forget.
It's a company overall rating survey where customers write their overall experience with you and a scoring of 1 - 10. The scores are computed to provide an overall index that determines the customer's satisfaction level and their willingness to recommend your company to others.
NPS has been correlated with revenue growth, and been used by the top companies in the world :)
Enable Net Promoter Score Survey
- Settings -> Net Promoter Score -> NPSEmail
- Check the box Enable ‘Net Promoter Score’
- Click ‘Save’ button on the bottom of the page