Klaviyo + Stamped.io

With Klaviyo Integration, you'll now be able to create an automation email to target specific customer groups based on their recent user-content submission.

For example, you can send a 'Thank You' email to the customer for a positive review, or, an 'Apology' email if the customer submitted a negative review.

It's also possible to include the latest top reviews as a section in your email template, to be used in campaigns.

In This Guide

Activating The Integration

  1. In Klaviyo Settings, find and copy the Public API Key / Site ID + Private API key for Stamped.io: 
  2. Paste the API Key in https://go.stamped.io/v3/#/settings/apps/klaviyo
  3. Save and done.

When a new review is received after the integration has been enabled, a "Custom Event" will be created in the Customer's Klaviyo profile.

Possible Tracking Events

These tracking events will be pushed to Klaviyo customer's profile:

  • SubmittedReviewPositive
  • SubmittedReviewNegative
  • SubmittedReview
  • SubmittedNPS
  • SubmittedQuestion

Creating a Segment to Filter for Tracking Events

You can create a segment in Klaviyo to group the customers according to the events (customers who submitted positive review in one segment, negative review in another etc.)

  1. Head over to Lists & Segments under the left menu:

  2. Create a new segment:

  3. Select "What someone has done (or not done)" under the definition drop-down list, which filters for tracking events:

  4. Search for Stamped.io's tracking events, which will be under the API category:

  5. Fill up the rest of the details for the segment as required.

Here's a detailed guide from Klaviyo on creating a segment: https://help.klaviyo.com/hc/en-us/articles/115005237908-Create-a-Segment

Including Top Reviews in Email Template

  1. Create a new web feed in Klaviyo by navigating to Data Feeds => Add Web Feed
  2. Fill up the fields:

    Feed name
    Name to identify the feed (to be used in Step #4 below)

    Feed URL
    You will find the URL under Stamped.io's dashboard, Settings - Apps - Klaviyo Integration

    You can further specify the reviews to retrieve from the feed by including the following parameters:

    Filter the feed based on the indicated review ID(s), include multiple of the same parameter if you would like to filter multiple review ID(s).
    E.g. reviewIds=123&reviewIds=456

    Filter the feed based on the indicated product ID(s), similarly include multiple of the same parameter if you would like to filter multiple product ID(s). 
    E.g. productIds=123&productIds=456
  3. Request Method 

    Content Type 

  4. Within Klaviyo's email template, create a table block with 1 column. Select "dynamic" under source.

  5. Under "Data Source", enter the following details into the fields:
    Row Collection


    Note: {{feed_name_here}} needs to be replaced with the actual feed name entered on step #2 above

    Row Alias 

  6. Switch to the HTML editor for the column, enter the following codes:

    <p><span style="font-size:18px;color:#FFD700;">★★★★★</span><strong>{{ review.reviewTitle }}</strong><br />{{ review.reviewMessage }}<br/></p>

  7. Check the relevant data feed so that the reviews can be relayed into the template:

  8. Save the template and you will see the top reviews populated in the table section. You will be able to preview the content when selecting the email template in your campaign setup:

Sync Unsubscribers & Customer Properties

Once the integration is set up, you can proceed to use the 2 sync options available:

  1. Sync Unsubscribers
    This will sync the unsubscribe list from Klaviyo over to Stamped.io, which ensures that customers who have unsubscribed to your stores' email will not receive a review email from Stamped.io as well.
  2. Sync Customer Properties
    Reviews within Stamped.io's dashboard will sync over to Klaviyo and populate the customer properties, here's an example:

Sending Reminder Emails Using Klaviyo

You can now send out reminder emails using Klaviyo with the following guide: https://help.stamped.io/article/184-send-review-requests-using-email-marketing-apps

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