Klaviyo + Stamped.io

With Klaviyo Integration, you'll now be able to create an automation email to target specific customer groups based on their recent user-content submission.

For example, you can send a 'Thank You' email to the customer for a positive review, or, an 'Apology' email if the customer submitted a negative review.


In This Guide


Activating The Integration

  1. In Klaviyo Settings, find and copy the Public API Key / Site ID: 
    https://www.klaviyo.com/account#api-keys-tab
  2. Paste the API Key in https://go.stamped.io/v3/#/settings/apps/klaviyo
  3. Save and done.

When a new review is received after the integration has been enabled, a "Custom Event" will be created in the Customer's Klaviyo profile.


Possible Tracking Events

These tracking events will be pushed to Klaviyo customer's profile:

  • SubmittedReviewPositive
  • SubmittedReviewNegative
  • SubmittedReview
  • SubmittedNPS
  • SubmittedQuestion

Creating a Segment to Filter for Tracking Events

You can create a segment in Klaviyo to group the customers according to the events (customers who submitted positive review in one segment, negative review in another etc.)

  1. Head over to Lists & Segments under the left menu:

  2. Create a new segment:

  3. Select "What someone has done (or not done)" under the definition drop-down list, which filters for tracking events:

  4. Search for Stamped.io's tracking events, which will be under the API category:

  5. Fill up the rest of the details for the segment as required.

Here's a detailed guide from Klaviyo on creating a segment: https://help.klaviyo.com/hc/en-us/articles/115005237908-Create-a-Segment


Sending Reminder Emails Using Klaviyo

You can now send out reminder emails using Klaviyo with the following guide: https://help.stamped.io/article/184-send-review-requests-using-email-marketing-apps

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