Coupons for Incentivizing

Offer your customers incentives coupons, it encourages your customers to write and share their reviews. Also giving them the reason to return back to your store to redeem the coupon on their next purchase. Reward customers with coupons is a great way to upsell your products to your customers, increase revenue and customer acquisition.

Note: The coupon codes will only be distributed to verified reviews, and there's a limit of one coupon per order.
The coupon code will be sent out 10 minutes after the review has been submitted.

In This Guide

Enabling The Coupon Feature

To enable Coupons, simply head to the Rewards Settings page:
Settings - Coupons

Click on the respective coupon type to enable it in the settings. There are 4 possible actions which you can reward coupon for your customers: 

  • Write a review
  • Write a review & upload photos
  • Write a review & upload video
  • Write & share a review

Enable all of the above to send a coupon (e.g. 10%) when the customers write a review only, or, a different coupon (e.g. 15%) when they write AND share

NOTE: If you've enabled all 4 types of coupons, ultimately only 1 coupon will be sent to the customer based on the last action taken.
Example #1: customer submits a review, and upload a photo for the review, they'll receive the " Write & upload photos" coupon code.
Example #2: customer submits a review, uploads a photo and shares the review,  customer  will receive the " Write & share review" coupon code.

Types Of Coupon

For the "Coupon Type" field, you can select  Fixed or Dynamic.

Fixed = ONE fixed coupon code  that will be sent to all the customers, so all customers will receive the same coupon code

Dynamic = Multiple coupon codes can be imported into the app via the general rewards page as shown above, so each coupons sent will be different for each customer. We recommend using a coupon generator app to create the codes.

NOTE: Coupon codes must be generated and managed in the relevant e-commerce admin page. only helps to automate the process of sending coupon codes when customers contribute to your UGCs.

Once you've created the discount coupons, download the following CSV file and insert the coupon codes. Import the CSV into the Coupons page by clicking on the "Import coupons" cloud button for the relevant action within Coupon - General:

Customizing The Review Email/Thank You Page

Once you've enabled the Coupon feature, it's recommended to include a message in the review request email to indicate that a coupon code will be emailed once the customer has submitted a review e.g.:

Or the "Thank You" page to inform the customer that a different coupon will be sent to them if they choose to share their review in Social Media:

You can also set the URL of the "Start Shopping" button to determine where customers will be redirected to, after clicking on the CTA button on the email: