Review - Sentiment Analysis

Need help with highlighting reviews for your attention? (e.g 5 stars rating with false-positive reviews). Our Sentiment Analysis feature can assist you with this.

*Feature is available on the Business and Enterprise plan


In This Guide


Introduction To Sentiment Analysis

It's an AI-enabled feature that analyzes reviews contents to determine if a review matches the rating given by the customers, example:

Usually, with auto-publishing enabled, the review will be posted to the product's page since it's rated 5-star positive review. This can easily mislead/confuse customers/shoppers who are viewing the reviews and affect overall user's experience. The feature also helps in preventing false-positive reviews from Social Push and Ads Centre, ensuring that only the best reviews get shown to customers/shoppers. 

Sentiment Analysis will flag the review so as to highlight that the review requires attention and it will be shown in the 'Flagged' folder. These flagged reviews will have to be manually published by the owner before they can show up in the display widgets.


Enabling The Feature

Here's how you can enable the Sentiment Analysis feature:

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