General - SPF/DKIM Records

SPF/DKIM is necessary for Email Service Providers to properly authenticate the emails we're sending on your behalf. This ensures the deliverability of the emails from to your customers.

The DNS records are usually added to the Domain Registrar (e.g. GoDaddy, Namecheap, etc).

In This Guide

Retrieving The Records

To get your DNS records, go to Dashboard => Settings => General => Deliverability:

  1. Click on "Get DNS Records for" button
  2. You'll get a list of records to add to your Domain Registrar, example:

Adding The Records

*For the exact Value/Points To, kindly refer to your account's dashboard

For GoDaddy, Google, Shopify (exclude domain):

Here's an example of the records added in GoDaddy:

For Bigcommerce (include domain):

Validating The Records

Once the CNAME records are added, click on "Validate Records", you'll see 3 green ticks once the records are verified.

Note: It can take up to 72 hours for the DNS records to be propagated before validation can be completed.

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