Gorgias + Stamped.io

View your customer's UGC overview and recent reviews when supporting them in Gorgias


In This Guide


Setting Up The Integration

  1. In Gorgias, go to Settings => Integrations
  2. Find and click on 'HTTP'

  3. Click on 'Add Integration' button located at top right of the page
  4. Fill in the following Details:

    Integration Name:
    Stamped.io

    Description:
    <Leave blank>

    Triggers:
    Checked both options

    URL:
    <Copy URL from Stamped.io => Integrations => Gorgias>

    *Make sure that the URL contains {{ticket.customer.email}} at the tail end

  5. Click on "Add integration" button
  6. Go back to "Tickets" in Gorgias
  7. Click on one of the tickets for a customer that has written a review before
    Note: Important! You will not be able to proceed unless the ticket belongs to a customer that has previously written a review
  8. Click on "Edit widgets" icon located on top right of the page

  9. Simply drag and drop Stamped.io to the right sidebar

  10. Click on "Save changes" button.

Moving forward when you view a ticket for a customer, the list of reviews written by the customer will be shown on the sidebar widget.


Sending Reminder Emails Using Gorgias

You can now send our reminder emails using our integration with Email Marking apps with the following guide: https://help.stamped.io/article/184-send-review-requests-using-email-marketing-apps

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