Gorgias + Stamped.io

View your customer's UGC overview and recent reviews when supporting them in Gorgias

In This Guide

Setting Up The Integration

  1. In Gorgias, go to Settings => Integrations
  2. Find and click on 'HTTP'

  3. Click on 'Add Integration' button located at top right of the page
  4. Fill in the following Details:

    Integration Name:

    <Leave blank>

    Checked both options

    <Copy URL from Stamped.io => Integrations => Gorgias> 

    *Make sure that the URL contains {{ticket.customer.email}} at the tail end

  5. Click on "Add integration" button
  6. Go back to "Tickets" in Gorgias
  7. Click on one of the tickets for a customer that has written a review before
    Note: Important! You will not be able to proceed unless the ticket belongs to a customer that has previously written a review
  8. Click on "Edit widgets" icon located on top right of the page

  9. Simply drag and drop Stamped.io to the right sidebar

  10. Click on "Save changes" button.

Moving forward when you view a ticket for a customer, the list of reviews written by the customer will be shown on the sidebar widget.

Replying to Reviews/Q&As in Gorgias

You can directly reply to any submitted reviews or Q&As through the notification emails that are sent to your Gorgias inbox. Here's more information on the feature: https://help.stamped.io/article/38-replying-notification-emails-helpdesk-apps