Q&A - Community Q&A

Our Community Questions & Answers feature are based on 3 incentives:

  • Peer Trust: Customers trust their peers to give honest and unbiased answers, increasing faith and loyalty in your brand.
  • SEO Benefits: All questions are indexable and help to point future search engine queries to your product pages. More web traffic means increased conversions.
  • More Results, Less Work: A no-hassle process ensures that questions are sent to past happy customers to help with answering them for you.

This guide will outline the process of the feature.

In This Guide

Process Of Community Q&A

To initiate a community Q&A, you will simply need to click on "Send to Past Customers" as shown:

The question email will be sent up to 5 customers based on the following priorities:

  • Customers who have left a positive review (4-5 stars)
  • Customers who have purchased the product in the past

Each customer will not receive more than one Q&A email within 10 days.

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