Net Promoter Score™
Net Promoter Score is management tool used to gauge the customer's overall satisfaction with their purchase online. Don’t just run a business or sell products. Aim to create an experience your customers will never forget.
It's a company overall rating survey where customers write their overall experience with you and a scoring of 1 - 10. The scores are computed to provide an overall index that determines the customer's satisfaction level and their willingness to recommend your company to others.
NPS has been correlated with revenue growth, and been used by the top companies in the world :)
Here's how to enable Net Promoter Score™ (For Enterprise users only!)
- Settings - Customize - Net Promoter Score
- Click on the button to 'Enable Net Promoter Score', make sure it's green
- You can customize the NPS email once it is enabled