Net Promoter Score™
Net Promoter Score(NPS) is management tool used to gauge the customer's overall satisfaction with their purchase online. Don’t just run a business or sell products. Aim to create an experience your customers will never forget.
*NPS is available in the Enterprise plan
In This Guide
Introduction To NPS
It's a company overall rating survey where customers write their overall experience with you and a scoring of 1 - 10. The scores are computed to provide an overall index that determines the customer's satisfaction level and their willingness to recommend your company to others.
NPS has been correlated with revenue growth, and been used by the top companies in the world :)
How To Setup NPS In The Dashboard
- Settings - Customize - Net Promoter Score
- Click on the button to 'Enable Net Promoter Score', make sure it's green
- You can customize the NPS email once it is enabled
Display Widgets Compatible With NPS
There are 3 display widgets currently compatible with NPS, also called site reviews on the widget so that customers can easily differentiate between the 2 types of reviews.
- NPS carousel:
- Full page widget:
- Side drawer widget:
Here's the installation instructions for the NPS carousel widget: https://stamped.io/HTML/v2/instruction-carousel-nps.html
For the rest of the display widgets, you can generate the code snippet in Stamped.io's dashboard under the display widgets section: https://go.stamped.io/v3/#/settings/widgets/display/