Smart Assists encourages your customers to write longer and quality reviews, mentioning topics tailored to the product that would be useful to your potential customers, powered by Predictive A.I. machine learning algorithms.
*Smart Assists is available in the Enterprise plan
In This Guide
Introduction To Smart Assists
Smart Assists is our latest feature in the Reviews & UGC app.
With Smart Assists, customers will be encouraged to write a review of a higher quality uniquely for the product, that your shoppers will be interested in.
How Smart Assists Works
Note: Smart Assists will only apply to the web-based review request form and available only in the English language currently,
When enabled, Smart Assists will show a list of topics that are frequently mentioned by other customers for the specific product.
- For "Shirt" products, the top mentioned topics are "Fit", "Design" and "Quality"
- For "Skin Care" products, the top mentioned topics are "Skin", "Service" and "Delivery"
This is unique to each store and each product, and the suggested topics will be displayed using our Predictive AI machine learning algorithms.
As your customer is typing their review, the topic will turn green when it is covered in the review and there will also be a green assistsion bar at the top of the text field that indicates the " quality" of the review.
The assistsion bar is calculated based on the length of the review message and also the topics that are covered in the review.
To reach a full green bar, the review needs to meet all of the following requirements:
- Minimum of 200 characters in length
- All 3 suggested topics mentioned
With this, Smart Assists encourages your customers to write longer and quality reviews, while also mentioning topics tailored to the product that would be to your potential customers.
Enabling Smart Assists
Enabling Smart Assists is easy. Simply follow the steps below to enable the Smart Assists feature for your store.
- Go to Settings => StampedIQ
- Enable both of the features below:
- Reviews Analysis
- Smart Assists
- Click on the "Save" button to save your settings.
If you have any questions or require any assistance with the Smart Assists feature:
Simply reach out to us at firstname.lastname@example.org or by sending us a message at the bottom right of this page, and our support team will be here to help.