Kustomer + Stamped.io
Kustomer is a Customer Relationship Management(CRM) platform for managing high support volume effortlessly.
Stamped.io now has integration with Kustomer to allow for agents to easily track and see reviews in customers’ timelines.
When a customer publishes a review in Stamped.io, this integration will create or update the custom Review object with a maximum of 20 custom fields on a customer's timeline.
See example of a custom Review added to customer's timeline after publishing a Review
Plans: * Kustomer Intergration requires a Stamped.io Business or Pro account
In This Guide
Install Stamped in Kustomer
To begin integrating Stamped.io with Kustomer, install the Stamped.io app from within the Kustomer App Directory.
1.Go to Settingsand select Apps => App Directory.
2.Locate Stamped.io from the list, and then select Install.
3.Go to Settingsand select Platform => Inbound Webhooks => Form Hooks.
4.Locate the Sync Stamped user reviews hook, select the Menu icon at the right side of the row, then select Copy Hook Address. This address will be used in the following step on the Stamped.io website.
Add the webhook in Stamped.io
Then, log in on the Stamped.io site to configure our Kustomer API.
1.Log in as an administrator in Stamped.io, and go to Settings => Webhooks.
2.Select Add Webhook.
Fill out the fields as follows:
- Payload URL: Paste the copied Hook Address from the Kustomer settings here.
- Secret: [leave blank]
- Is Active: Check this box. (Uncheck when you wish to deactivate the webhook.)
- All events: Uncheck this box, then under Choose Events check New Reviews. Form more on webhooks see our guide on: https://help.stamped.io/article/273-webhooks