How-To: Turn On / Off Email Notification Once there is a New Review?
Be the first to read new reviews from customers by turning on the notification feature ‘Send me an email when a review is received’.
Note: If you have a different email address do fill in space below ‘Email address’, otherwise do leave it blank.
- Settings - Customize - Reviews - Notifications
- Click on the button to enable "Send notification email when Review is received"
- If you do not wish to receive an email, disable it
- Click ‘Save’ button on the right side of the page
You may also choose to have low rating reviews (1 – 2 stars) notification to be sent to a different email address. This feature allows your help desk to manage customer relation and that way there is a chance you will not lose a customer and might, in fact, win them back.
Note: If you have a different email address do fill in space below ‘Email address for low rating (optional)’, otherwise do leave it blank.