StampedIQ: Insights Analysis

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StampedIQ: Insights Analysis feature allows the content of all collection reviews being analyzed by our A.I., which in turn is converted into an&nbsp;overview of various topics based on keywords and their sentiment level.
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<strong>*Available on Professional plan</strong>
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<strong>Supported languages:</strong>
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<ul>
<li><strong style="font-weight: bold;"></strong>Chinese (Simplified)</li>
<li>Chinese (Traditional)</li>
<li>English</li>
<li>French</li>
<li>German</li>
<li>Italian</li>
<li>Japanese</li>
<li>Korean</li>
<li>Portuguese (Brazilian &amp; Continental)</li>
<li>Russian</li>
<li>Spanish</li>
</ul>
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<h3>In This Guide</h3>
<ul>
<li><a href="#introduction-to-insights-analysis">Introduction To Insights Analysis</a></li>
<li><a href="https://help.stamped.io/article/279-insights-analysis#navigate">Navigating to the Feature</a></li>
<li><a href="https://help.stamped.io/article/279-insights-analysis#overview">Overview of Insight Analysis</a></li>
<li><a href="https://help.stamped.io/article/279-insights-analysis#detailed">Detailed Breakdown of Individual Topics</a></li>
</ul>
<hr>
<h3>Introduction To Insights Analysis</h3>
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<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5dae9cf52c7d3a7e9ae2d701/file-42OFU7wKSD.png">
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<h3 id="navigate">Navigating to the Feature</h3>
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<span style="font-weight: normal;">You can access Insights Analysis feature by heading over to&nbsp;</span><strong>Analytics &gt;&nbsp;Insights</strong>
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<hr>
<h3 id="overview">Overview of Insight Analysis</h3>
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The sentiment score runs between -100 to 100, with 0 to -100 being negative scores, and 0 to 100 being positive. Here are examples of each type of scoring:
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<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea1fe04286364bc90b403/file-ii2wofyOoX.png">
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<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea2082c7d3a7e9ae2d713/file-0YyszjRhxL.png">
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This gives you a sense of what customers are saying for each topic and review, which allows you to make smarter business decisions. For example, when there's a downtrend in terms of sales, you can filter the topics based on date period, then look for topics with the most negative sentiment and make adjustment to your business accordingly.
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There are 3 additional buttons revealed when a topic is moused over, as shown in the first example:
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<strong>Eye icon: </strong>Hide the topic from showing up in the results, which will be moved to the "<strong>Hidden" </strong>tab.
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<strong>Heart icon: </strong>Tag the topic as favourite, which will then show up under the <strong>"Favourites" </strong>tab.
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<strong>View products:</strong>&nbsp;Redirect to new page with more detailed breakdown of the topic, which will be covered in the next section.
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<h3 id="detailed">Detailed Breakdown of Individual Topics</h3>
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You can get a detailed breakdown of each topic in Insights Analysis, which provides you with even more data to make an informed decision.
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<p>
<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea57f2c7d3a7e9ae2d72b/file-hKaGxG1GfH.png">
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<ul>
<li><strong>Reviews:</strong> Provides you with the review content containing the keywords.<br>
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<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea5f82c7d3a7e9ae2d72f/file-7wC27k8Bnc.png">
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</li>
<li>
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<strong>Top Related Topics: </strong>List of other related topics picked up within the same reviews.<br>
<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea6522c7d3a7e9ae2d732/file-56cuVjJW47.png">
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</li>
<li>
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<strong>Overtime: </strong>Showcases the trend of the topic over a period of time.<br>
<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea6e82c7d3a7e9ae2d736/file-AziVtebSDS.png">
</p>
</li>
<li>
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<strong>Products: </strong>List down all the products containing the topic and their individual sentiment score.<br>
<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/58ef18d32c7d3a52b42f7297/images/5daea73504286364bc90b419/file-pyRryEH6pH.png">
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</li>
</ul>